FAQ duit laju
All Answers Here

You must be at least 18 years old to register and play at duit laju. This is a mandatory legal requirement. duit laju reserves the right to request age verification documents at any time, and any account found to have been created by an underage individual will be closed immediately with no refund.

No. Each user is only allowed to have one account only. Registering multiple accounts is a violation of duit laju's terms and conditions. If more than one account is detected belonging to the same individual, all associated accounts may be suspended and credit balances will not be refunded. If you have forgotten your login details, please use the recovery option or contact our support team.

For security purposes, changes to your phone number and personal information must be made through the duit laju support team. Contact us via Live Chat and provide valid identification documents for verification. Update requests are typically processed within one to two business days.

KYC (Know Your Customer) is an identity verification process that requires you to upload a valid copy of your MyKad or passport. This process must be completed before making your first withdrawal. KYC protects your account from misuse and ensures all financial transactions are legitimate. Uploaded documents are processed within 24 hours on business days.

duit laju accepts a variety of deposit methods for the convenience of Malaysian players:

• Online banking: Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Public Bank
• DuitNow Transfer: instant bank transfer
• e-Wallet: Touch 'n Go eWallet, GrabPay, ShopeePay
• Debit/credit card: Visa and Mastercard

All of the above methods are fully supported and deposits are credited instantly or within a few minutes.

duit laju deposit limits are as follows: deposit minimum RM10 and deposit maximum RM50,000 per transaction. Daily limits may vary depending on your chosen payment method. VIP members enjoy higher deposit limits. All limits can be reviewed in your account settings after logging in.

duit laju withdrawals are processed quickly. Withdrawals to local bank accounts are typically completed within 15 minutes to 2 hours. Withdrawals to e-wallets such as Touch 'n Go and GrabPay are nearly instant. During peak hours or public holidays, processing may take slightly longer, but will not exceed 24 hours.

There are several possible reasons for a withdrawal delay:

• KYC verification incomplete
• Bonus rollover requirements not yet met
• Bank account details do not match the duit laju account name
• Withdrawal request is currently under routine security review

If your withdrawal has not been processed after 24 hours, please contact our Live Chat with your transaction reference number for immediate investigation.

duit laju charges no fees for deposits or withdrawals. All transactions are free on our end. However, some banks or e-wallet providers may apply small charges according to their own policies — this is beyond duit laju's control and should be checked directly with your financial service provider.

New duit laju members are eligible to receive exclusive welcome bonus for their first deposit. The bonus value and deposit match percentage may vary based on current promotions. This bonus is credited directly to your account as soon as the first deposit is successfully processed. Standard rollover requirements must be met before the bonus can be converted to cash.

Rollover (also known as wagering requirements) means you need to wager the bonus amount a set number of times before you can make a withdrawal. For example: if you receive a RM100 bonus with a 10x rollover, you must place bets totalling RM1,000 before the bonus can be converted. You can track your rollover progress in the Bonus in your account after logging in.

Yes. duit laju offers weekly cashback for all active members. The cashback percentage depends on your VIP level — the higher the level, the greater the percentage you receive. Cashback is calculated based on net losses within the week and credited automatically every Monday. There are no rollover requirements for weekly cashback.

Yes, you may choose to opt out of bonuses during the deposit process. If you wish to withdraw funds without meeting rollover requirements, simply do not select any bonus when making a deposit. If a bonus has already been credited and you wish to cancel it, contact our support team — please note that any winnings earned using bonus funds will also be forfeited.

duit laju uses TLS 1.3 and SSL 256-bit to protect all data transmitted between your device and our servers. Personal information is stored in a database secured with multiple layers of protection. We do not share your personal information with third parties without your consent, except where required by law.

Log in to your account and go to the Security Settings, and select the Enable 2FA option. You will receive a verification code via SMS each time you log in from a new device or after a set period of inactivity. We strongly recommend all players enable 2FA as the most effective additional layer of protection.

Take immediate action:

• Change your password immediately
• Enable 2FA if you haven't done so already
• Contact duit laju Live Chat and report the incident
• Our team will review the activity log and terminate all suspicious sessions

Don't wait — every minute counts in an account security situation. duit laju has a security response team on duty 24 hours a day.

The duit laju app can be downloaded directly from our official website on the Download. We provide versions for Android (APK file) and iOS. Do not download the app from other sources such as WhatsApp links, Telegram, or unofficial websites as they may contain malicious software that threatens the security of your device and account.

The duit laju app is designed to be lightweight and compatible with a wide range of devices. Minimum requirements are:

• Android: Version 6.0 (Marshmallow) or above, 2GB RAM, 150MB free storage
• iOS: iPhone with iOS 12 or above

For the best experience, we recommend a stable 4G or Wi-Fi connection. The app download size is approximately 80–120MB.

By default, Android blocks installation of APKs from outside the Google Play Store. To install the duit laju app, you need to enable the "Install from Unknown Sources" in your phone settings. Go to: Settings → Security → Enable "Unknown Sources" or "Install Unknown Apps". Once installation is complete, you may disable this setting again for security.

The duit laju VIP Program is automatic — no special application required. Every time you play, you accumulate VIP points. Once your total points reach a certain tier threshold, your account is automatically upgraded to a higher VIP level. VIP benefits include higher withdrawal limits, greater cashback, a personal account manager, and invitations to exclusive events.

duit laju has five VIP tiers designed to reward player loyalty:

• Silver — Entry level for new members
• Gold — Enhanced benefits, higher cashback
• Platinum — Higher withdrawal limits, exclusive bonuses
• Diamond — Priority service, personal account manager
• Royal — The highest tier, full VVIP treatment with unmatched benefits

Full details for each tier can be viewed on the VIP us.

Accumulated VIP points are never expires as long as your account remains active. However, your VIP level is reassessed every three months based on your recent gaming activity. If your activity drops significantly during the review period, your VIP level may be adjusted downward. Play consistently to maintain or advance your VIP level.